Operating for over 40 years, Knebworth based health club Odyssey has a member base of 4000. With a site consisting of 4 tennis courts, a 25m pool, studios and a 9 treatment room with Elemis spa, covering 11 acres and 3 different levels. Because of this, walkie talkies have continuously been used to improve communication for staff based across the different departments.

Recently, it was identified that the current solution used across the site could be improved. Whilst away, managing director Stephen noticed staff communicating using a more compact solution to what the team at the health club were using. He explained that the level of service it allowed staff to achieve was outstanding. So wanted to invest in an updated walkie talkie solution for the health club.

Discussing the previous radios, Stephen stated:

“We had big bulky walkie talkies, they were difficult to carry around all day, difficult to hear and were a hindrance to the operation rather than a help.”

After researching where to find the new radios, Stephen decided to purchase the new fleet from Radio Solutions. Where he decided on the Motorola CLPe radios.

Motorola CLPe Walkie Talkies

The Motorola CLPe range are perfect for use in hospitality, retail and business settings. With a sleek, professional design and ease of use the walkie talkie is lightweight and compact. With a simple, large PTT button and colour coded channels, the radios are easy to use and provide up to 20 hours battery life. Perfect for staff on the go that need all-day connection and a solution that’s easy to transport.

How the new walkie talkies have improved business for the club

When discussing how the new radios have been for staff at Odyssey Health Club, Stephen stated: “I would strongly recommend these headsets to any customer service business who are looking to deliver a safer, more responsive experience to their clients.”.

Discussing the radios further, Stephen also explained that: “we love them and couldn’t imagine operating a club without them now.”

Stephen explained how much of a difference the new radios have made to the health club compared to their old fleet. Talking about how the new radios have impacted how the health club operate, Stephen detailed:

“The ear pieces have, without doubt, taken the service levels in the club to a new standard. Communication between staff is far superior, our ability to react to situations within the day-to-day operation of the club is vastly improved and more importantly, we can now anticipate situations and deal with them before members and guests ever realise something wasn’t right. In a 4,000 member facility that operates 7 days a week, 16 hours a day, having the level of communication these headsets offer is invaluable.”

Stephen described the buying experience from Radio Solutions as “Straight forward, efficient and prompt. I haven’t looked anywhere else since my initial purchase.”

Radio Solutions are delighted to have provided the new radio fleet that’s had such a positive impact on operations at the health club.

If you’re considering upgrading your walkie talkie fleet and would like to know more about the CLPe radios, give the team a call on 01745 335811 to discuss.