Unwanted products

If you don’t want your product, you have 14 calendar days from the date of delivery to inform us you would like to return a product. We will provide you with a returns form, from which point you then have 14 calendar days to return the good to us. It is your responsibility to return the product to us, and we recommend that the goods are packed carefully, and that you use registered mail with a tracking service to return the goods. Please note, Radio Solutions is not responsible for any costs incurred in returning the items to us.

Once we receive the product, we will check the product and process your refund request within 7 days. Please note, refunds can only be issued if goods are returned to us in ‘as new’ condition and in their original packaging.

Please remember to include your returns form in the package, so we can easily identify your order and process the refund. We may make a deduction from the refund for any loss in value of the goods if the loss is a result of any unnecessary handling by you.

Earpieces - Due to hygiene reasons Earpieces are non-refundable we advise you check with our sales team the compatibility of our equipment before purchasing.

Warranty Repairs

All products supplied are covered by the manufacturer’s warranty, either 6/12/24 months depending on the manufacturer. The warranty period commences from date of invoice. SFL Mobile Radio Ltd cannot be liable for any defects arising from fair wear and tear, physical damage, liquid ingression or damage and or interference by the customer or any third party. SFL Mobile Radio Ltd reserve the right to refuse to repair or replace goods if (a) full payment for the goods has not been made (b) the manufacturer refuses to accept the repairs/replacements under warranty for whatever reason. If you would like to send products back that’s are under manufacturer’s warranty you can complete the following form, once returned to ourselves and inspected fault confirmed we can arrange a replacement to be sent back to you.

Out of warranty / Service repairs

We can offer out of warranty service repairs on radio equipment which are carried out by qualified engineers in our state of the art workshop. Whether you are looking for a one off repair on a single radio or looking to get your entire fleet serviced, with over 20 years’ experience in two way radio communications and Motorola certified engineers we have the expertise to deliver.