Terms of service
These Terms of Service ("Terms") apply to all orders placed via the Radio Solutions website (www.radio-solutions.co.uk). Radio Solutions is a trading name of SFL Mobile Radio Holdings Ltd, a company registered in England and Wales (company number 03464048), whose registered office is at 1 Abbots Quay, Monks Ferry, Birkenhead, Wirral, CH41 5LH. For orders placed for delivery to Ireland, Taoglas Limited (Ireland) is the seller of record and) the contract is with Taoglas Limited (Ireland), a company registered in Ireland (company number 390248, VAT number IE6410248C) whose registered office is at Unit 5 Kilcannon Business Park, Old Dublin Road, Enniscorthy, Co. Wexford, Y21 XW56, Ireland, an affiliate company of SFL Mobile Radio Holdings Ltd. References to “the company”, “us” or “we” in relation to Irish orders mean Taoglas Limited (Ireland); for all other orders these terms mean SFL Mobile Radio Holdings Ltd. "You" or "the customer" means the person or business placing an order with us. By placing an order with us, you agree to be bound by these Terms.
1. Warranty
All products supplied are covered by the manufacturer’s warranty, either 6/12/24 months, depending on the manufacturer and purchased item. The warranty period commences from date of invoice. SFL Mobile Radio Holdings Ltd cannot be liable for any defects arising from fair wear and tear, physical damage, liquid ingress, or damage and or interference by the customer or any third party. SFL Mobile Radio Holdings Ltd reserves the right to refuse to repair or replace goods if (a) full payment for the goods has not been made (b) the manufacturer refuses to accept the repairs/replacements under warranty for whatever reason.
For goods returned due to faults or defects within 30 days of the invoice date, SFL Mobile Radio Holdings Ltd will reimburse the customer's return postage costs up to a maximum of £10 upon provision of proof of postage receipt. For warranty claims made after 30 days from the invoice date, the customer is responsible for the cost of returning goods to SFL Mobile Radio Holdings Ltd for assessment, repair, or replacement.
All repaired or replacement goods will be returned to the customer free of charge by SFL Mobile Radio Holdings Ltd.
2. Cancellation / Returns
Business Sales - Returns for business customers may be subject to a handling and restocking fee up to a maximum of 20% of the order value. Orders that are cancelled before being shipped may also be subject to a handling fee up to a maximum of 15% of the order value.
Unwanted Products - Under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 (and, in respect of consumers ordering for delivery to the Republic of Ireland, the Consumer Rights Act 2022) consumer purchasers have an unconditional right to return goods purchased on line for a full refund. You must return the goods in as sold condition in their original packaging and return them to us at your expense and liability. We recommend that the goods are packed carefully and that you obtain proof of posting. Unwanted items can be returned even if you have opened them for inspection only as long as you let us know within 14 calendar days from the day after delivery. Once you have told us you want to return an item, you should do so without undue delay and not later than 14 days from the day on which you informed us of your decision to cancel the order. You can examine the goods as you would in a shop, but to obtain a full refund you must not start using them, open blister/retail sticker sealed packaging, install them or input any data/software. The goods must be returned in ‘as new’ condition and in their original packaging. If retail packaging has been opened and seals removed this will void unwanted goods return. Remember to include your name and address details and online order number so we can identify your order and process the refund. Refunds will be made within 7 days from receipt of the returned goods. We may make a deduction from the refund for any loss in value of the goods if the loss is a result of any unnecessary handling by you.
Faulty Products – We will offer either a repair, exchange or refund if the fault occurs within 28 days of purchase (or delivery). If the fault with your product occurs within its guarantee period (normally 6/12/24 months from delivery depending on the manufacturer) we will offer you a prompt repair service. In all cases, we reserve the right to inspect the product and verify the fault. For a refund or exchange, the product must be in otherwise ''as new'' condition, complete with any accessories and free gifts offered and if possible, with the original box and packaging.
Earpieces - Due to hygiene reasons Earpieces & Headsets are non-refundable we advise you check with our sales team the compatibility of our equipment before purchasing. You can contact us by email sales@radio-solutions.co.uk For Ireland sales@radio-solutions.ie or phone UK: 01745 335811 IE: 01 575 5199 to arrange a returns form, or download our returns form from this link, making sure all fields are completed so we can complete your return successfully. Refunds for faulty goods include the original delivery charge although all faulty items are returned to us at purchaser’s expense and liability.
We do not cover faults caused by accident, neglect, misuse or normal wear and tear.
For all returns and after-sales service, please call our Contact Centre on UK: 01745 335811 Ireland: 01 575 5199 and we will assist you.
THIS RETURNS POLICY DOES NOT AFFECT YOUR LEGAL RIGHTS. DETAILS OF YOUR LEGAL RIGHTS ARE AVAILABLE FROM TRADING STANDARDS OR CITIZENS ADVICE CONSUMER SERVICE.
Damaged Products - We do everything we can to ensure your order arrives at your door complete and in pristine condition, where practicable, you unpack and check it for damage as soon as it arrives and no later than 48 hours after delivery. If you receive a damaged product please contact us as soon as the damage is discovered on 01745 335811.
3. Contract Procedure
No terms or conditions (contained in the Customer’s official Purchase Order or otherwise) shall be binding on the company other than those set out below, unless they are expressly agreed in writing by the company and acceptance of the Equipment shall be deemed unqualified acceptance to these conditions.
4. Prices
Prices quoted apply only to the quantities specified in the quotation for delivery in the United Kingdom and are not subject to any discounts. Where the Order specifies a delivery address in Ireland, prices will be quoted and payable to Taoglas Limited (Ireland) in Euro (€) inclusive of applicable Irish VAT.
5. Validity
Prices stated on the order are valid for 60 days from date hereof and then shall lapse unless revised or confirmed by the company in writing.
6. Terms Of Payment
Unless otherwise specifically stated in writing the prices stated are not subject to any discount and payment in full is due upfront, or 30 days after date of invoice.
7. Delivery
All references to delivery shall mean delivery ex-works. To be agreed at the time of placing your order, our normal delivery is 2-5 working days from receipt of order or sooner subject to (a) goods being available from our supplier (b) a credit account being opened and accepted (c) in the case of payment in advance funds being cleared in full. (d) Next Working Day Delivery is available on selected products only and to UK mainland addresses (excluding Highlands, Northern Ireland, Channel Islands & Isle of Wight) via DPD Monday to Friday. Orders must be placed prior to 3pm for next working day dispatch; orders placed after 3pm will be dispatched the following working day. Deliveries to excluded areas (HI, NI, CI & IoW) will be subject to our standard 2-5 working day delivery timeframe and may incur additional charges ( £13.29); (e) Deliveries to addresses in the Republic of Ireland options include Next working day delivery cut off 3pm (available on selected products only) & standard delivery, which is normally made within 5 to 10 working days of dispatch. The delivery service available for an item is shown on the product page and confirmed at checkout. All prices for delivery to the Republic of Ireland are quoted delivered duty paid (DDP), and SFL Mobile Radio Holdings Ltd shall be responsible for the payment of all applicable customs duties and import VAT arising on the movement of goods from Great Britain to the Republic of Ireland, unless otherwise agreed in writing. Delivery and responsibility of the goods will be deemed to have taken place once we have a signed delivery advice note or a proof of delivery via our nominated delivery method. Any short shipment or incorrect shipment must be notified to SFL Mobile Radio Ltd in writing within 48 hours of receipt of goods. Free Delivery Over £100 (€100) is applied to the price exclusive of VAT and applies to orders placed online via the website orders ONLY.
8. Storage and Delayed Delivery
The company reserves the right to make a storage charge for any equipment the customer requests the company to hold after the date on which delivery should have been made.
9. Packing and Damaged In Transit
All equipment delivered to the customer will be packed in the Companies standard transit cartons which are not suitable for storage. Any item damaged in transit must be notified in writing to the carrier and the company within 48 hours after delivery at the address specified by the customer falling which the customer shall not be entitled to make any claim in respect thereof.
10. Property
a. Ownership of Products hall not pass to you until: 1.You have paid us for the products in full; an 2. no other sums are then outstanding from you to us on any account whether or not such sums have become due for payment
b. Until ownership of the Products passes to you: 1. you shall hold them as our bailee, and keep them properly stored and protected 2. we shall be entitled at any time prior to the transfer of ownership to require you to deliver the products to us forthwith, failing which we may enter upon your premises or the third party’s premises where such products are stored and mark, identify and repossess such products 3. Should the company fall into administration or if you expect the company to fall into administration in the near future you must notify us as owners of the products and comply with the requirements outlined in section b.2.
11. Liability
Without prejudice to any rights accrued in favour of the company in respect of any breach by the customer in the contract the company shall not be obliged to supply any equipment if and so long as
· The customer commits any breach of his obligations under the contract of
· The customer (or any person included in the definition of the customer) is adjudicated bankrupt or commits any act of or makes any composition or arrangement
with his creditors (being a company) enters into liquidation (not being voluntary liquidation for the purpose of reconstruction or amalgamation) or has a receiver of its assets appointed.
The company shall not be liable for
· any failure to perform any of its obligations under the contract due to strikes, government restrictions acts or omissions of the customer or any other causes whatsoever beyond the control of the company or
· any indirect or consequential damage or loss (for example loss of profit) arising out of or in connection with any breach by the company its servants or agents (on whose behalf and for whose benefit the company makes the condition) or any of the companies obligations under the contract including (without prejudice to the generality of the foregoing) and breach of any fundamental term or any fundamental breach of any term of the Contract or
· any loss or damage whatever which may be suffered by anyone as a result of any device, information or engineering or any other services provided by the company its servants or agents in good faith.
· Nothing contained in these conditions shall be interpreted or shall have any effect so as to exclude from the contract any of the terms implied sections 9 to 11 of the Consumer Rights Act 2015 (satisfactory quality, fitness for purpose and description) or, in respect of consumers ordering for delivery to the Republic of Ireland, the equivalent statutory rights under the Consumer Rights Act 2022, or so as to exclude or restrict any liability of the company or any right or remedy of the customer in respect of any breach of any such implied term.
12. Governing Law
The contract shall be governed by and interpreted in accordance with English law. Where the customer is a consumer habitually resident in Ireland, nothing in this clause shall deprive that consumer of the protection afforded by any mandatory provisions of Irish law from which their rights cannot be contractually excluded, including under the Consumer Rights Act 2022, and such a consumer may bring proceedings in the courts of Ireland or England. 13. Complaints / Alternative Dispute Resolution
If you have a complaint, please contact us in the first instance using the details above. If we are unable to resolve your complaint, UK consumers may refer their dispute to the Citizens Advice Consumer Service (www.citizensadvice.org.uk/consumer) or a relevant Trading Standards-approved Alternative Dispute Resolution (ADR) provider. Consumers in the Republic of Ireland may refer their dispute to the Competition and Consumer Protection Commission (www.ccpc.ie) or an applicable ADR entity listed at consumer-redress.ec.europa.eu.
14. Notices
Any notice purported to be given under the contract to the customer shall be deemed to have been duly served and have been received by the customer in due course of post if sent by the company by pre-paid letter post addressed to the customers at the customers last known address. 15. Severability
If any court or competent authority decides that any of these Terms (or part of any of these Terms) is invalid, illegal or unenforceable, that provision or part-provision shall, to the extent required, be deemed deleted, and the validity and enforceability of the other provisions of these Terms shall not be affected.
16. Headings
The headings do not form part of these T/C’s and shall not be taken into account in their interpretation.
17. Entire Agreement These Terms, together with the Order and any documents expressly referred to in them, constitute the entire agreement between you and us in relation to their subject matter and supersede any prior agreement, understanding or arrangement, whether oral or in writing. You acknowledge that you have not relied on any statement, representation, assurance or warranty other than as set out in these Terms.
18. Third Party Rights A person who is not a party to these Terms shall have no right under the Contracts (Rights of Third Parties) Act 1999 to enforce any term of these Terms, but this does not affect any right or remedy of a third party which exists or is available apart from that Act. 19. Assignment
You may not transfer any of your rights or obligations under these Terms to another person without our prior written consent. We may transfer our rights and obligations under these Terms to another organisation, and we will always notify you if this happens.
20. Privacy We only use your personal information in accordance with our Privacy Policy. Please take the time to read our Privacy Policy, as it includes important terms which apply to you.
Last updated: 01/09/26
